PRIVACY, COOKIES AND DATA PROTECTION POLICY

Personal data refers to data about an individual who can be identified from that data, or from that data and other information to which the organisation has or is likely to have access. OLIVE DUSK recognises the importance of your privacy. Please read through the following before providing us with any of your personal data. Your continued use of our website (“Site”), ordering products and/or using our services constitutes your acknowledgement and understanding of, and agreement with, our Terms and Conditions and this Privacy, Cookies and Data Protection Policy (“Policy”).

1. OVERVIEW

i. This Privacy, Cookies and Data Protection Policy (“Policy”) explains how we use the information we collect from you when you use our website (“Site”). This Policy also applies to information we receive from you through any social media platforms that we control.

ii. OLIVE DUSK is responsible for your privacy when you use our Site.

iii. OLIVE DUSK aims to be transparent about the information we collect about you, how it is used and whom it is shared with. You can decide what and how you want to hear from us.

iv. When you access and/or use this Site, place orders through it, or use our services, you hereby declare that you are at least 18 years old. If you are under 18, please do not submit any personal information to us, and rely on a parent or guardian to assist you.

2. APPLICATION

i. Protecting the privacy and security of our customers and Site visitors is of utmost importance to OLIVE DUSK. We appreciate and understand how important privacy is to you. If you have any questions about how we protect your privacy, contact us at olivedusk@gmail.com.

ii. This Policy applies to your use of our Site and services and to any personal data that we may collect, use, disclose and process (collectively, "processed"). Your personal data will be processed in accordance with local data protection legislations, its associated regulations and subsidiary legislation, and guidelines issued by the local data protection regulator.

3. COLLECTING INFORMATION

i. The types of personal data we collect from you include:

  • your name;

  • mailing address(es);

  • telephone number(s);

  • email address(es);

  • date and month of birth;

  • gender;

  • nationality;

  • current occupation;

  • marketing preferences;

  • payment information and transaction details;

  • aggregated site statistics data; and

  • any other information you choose to provide to us, or that we may collect about you through your interactions with our website.

ii. To the extent permissible under the applicable law(s), we may collect information about you when you:

  • fill in any forms on our Site;

  • register an account with our Site;

  • place an order using our Site;

  • contact us via email, phone, live chat, on social media, or offline;

  • sign up for newsletters and other marketing content;

  • take part in surveys or enter into any giveaways or competitions;

  • interact with us on social media; and

  • submit a CV or job application.

4. USING INFORMATION

i. We may use your information for the following reasons:

  • to facilitate your access to our Site and services;

  • to operate the Site, such as to:

    • create and maintain your account;

    • communicate with you about your account with our Site;

  • to provide services to you, such as to:

    • facilitate purchases of goods and services both online and offline;

    • process payments and refunds;

    • deliver your purchases;

    • handle issues with your orders;

    • provide customer service support to you, whether online or offline;

    • run surveys, giveaways, competitions or promotions;

    • communicate with you, whether online or offline, and on any platform;

  • to manage our business needs, such as testing our IT systems, research, data analysis, improving our Site, and developing new products and services;

  • to obtain analytical data of web visitors and aggregated website visitation statistics which are anonymous in nature;

  • to prevent fraud and other malicious acts;

  • to identify the causes of problems arising at web servers and to resolve these problems;

  • to provide marketing to you about OLIVE DUSK’s products, competitions, giveaways and surveys;

  • to evaluate your Site preferences and provide customised and personalised services to you;

  • to answer your queries, respond to your comments and feedback, or provide you with assistance in any way;

  • to utilize your browsing history on the Site for demographic research;

  • to create new and exciting features and products for our customers;

  • to evaluate and manage your online job application (if applicable);

  • to comply with regulatory requirements or obligations;

  • to conduct investigations or take action in relation to any violation of our Terms;

  • to conduct necessary due diligence, such as credit checks;

  • to enforce our legal rights; and

  • any other actions reasonably related to the above specified purposes.

5. COOKIES

i. Cookies are small files in your device used to collect and store data. Cookies allow us to identify your device, secure your access to our Site and help us detect if someone tries to access your account from a different device. In other words, cookies help us gather information that we use to provide the best possible service to you. Cookies also help us provide relevant ads to you.

ii. We may collect technical information from your web browser or mobile device or your use of our services through a web browser or mobile device, for example, location data and certain characteristics of, and performance data about your device, carrier/operating system including device and connection type and IP address. Unless you have elected to remain anonymous through your device and/or the web browser, the above mentioned information may be collected and used by us automatically through your use of our Site. Additionally, we may share non-personally identifiable information with third parties, such as location data, advertising identifiers, or a cryptographic hash of a common account identifier (such as an email address), to facilitate the display of targeted advertising.

iii. You have a number of options to control or limit how we and our partners use cookies and similar technologies, including for advertising. Although most browsers and devices accept cookies by default, their settings usually allow you to clear or decline cookies. If you disable cookies, however, some of the features of our Site may not function properly.

  • To prevent your data from being used by Google Analytics, you can install Google’s opt-out browser add-on by visiting https://tools.google.com/dlpage/gaoptout.

  • To opt out of ads on Facebook, Pinterest, or Google that are targeted to your interests, use your Facebook, Pinterest, or Google Ads settings.

  • If you are using your mobile device, check your mobile device for settings that control ads based on your interactions with the applications on your device. For example, on your iOS device, enable the “Limit Ad Tracking” setting, and on your Android device, enable the “Opt out of Ads Personalization” setting.

6. LINKS TO THIRD PARTY WEBSITES

i. This Site may contain links to other third party websites and microsites, whose privacy practices may differ from those of ours. If you submit personal data to any third party sites, your personal data is not subject to this Privacy Policy. We are not responsible for the security or privacy of any information collected on such websites and microsites.

ii. We encourage you to review the privacy policy of any website you visit. By clicking on or activating such links and leaving our website, we can no longer exercise control over any personal data which you give to any other entity after leaving our website. Any access to such other third party websites is therefore entirely at your own risk.

7. RETENTION OF INFORMATION

i. We will keep your information for as long as it is necessary to fulfill the purpose for which it is collected; for as long as you have your account; for business or legal purposes; for as long as it is necessary to provide our services to you; for as long as it is necessary to provide support-related reporting and trend analysis only; or in accordance with applicable laws.

ii. Your personal data may also continue to be retained on our databases to the extent permitted by law. This is for reasonably necessary purposes, or when we are required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our Terms and Conditions.

iii. Deletion of your account with OLIVE DUSK will not automatically delete the personal data held about you. If you would like to request that we delete all personal data together with the deletion of your account, please contact us at olivedusk@gmail.com. Our ability to comply with your deletion request is subject to any applicable legal or other requirement to maintain certain records of your personal data. In that regard, please note that the deletion of your personal data from our database will result in us not being able to provide you with the products or services that you have requested from us. Please note that it may take a few days for all of our systems to be updated, so you may still receive messages from us while we process your request. This process will not stop us from providing service communications, such as order updates.

iv. If you would like to unsubscribe from our newsletter, you may do so at any time by clicking on the unsubscribe link provided at the bottom of all newsletters sent out.

8. SHARING YOUR INFORMATION

i. OLIVE DUSK does not sell or trade your personal data to external parties.

ii. However, as a key part of providing our services to you, we may share your personal data with the following categories of companies:

  • companies involved in running our website, getting your purchases to you, such as payment service providers, order packers, and delivery companies;

  • professional service providers, such as marketing agencies, advertising partners, websites hosts and third party platform providers, who help us to run our business;

  • companies approved by you, such as social media sites (if you choose to link your account to us); and

  • law enforcement and fraud prevention agencies or anybody required by law.

iii. OLIVE DUSK may disclose or transfer personal data as otherwise permitted or required by law, including for compliance with regulations on anti-money laundering and countering the financing of terrorism.

iv. We may provide third parties with aggregated but anonymised information and analytics (that does not identify you) about our customers.

v. In the event that OLIVE DUSK or its assets are sold, acquired or merged with a third party, resulting in your personal information being transferred to such third party, your personal information will be processed in accordance with local data protection legislations, its associated regulations and subsidiary legislation, and guidelines issued by the local data protection regulator.

9. DATA PROTECTION

i. We have implemented security safeguards designed to protect your personal information, such as, but not limited to, HTTPS, and passwords. While we are dedicated to securing our systems and the Site, we cannot warrant the security of any information that you send us. There is no guarantee that data may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards.

ii. You are responsible for securing and maintaining the privacy of your password(s) and Account/profile registration information and verifying that the information we maintain about you is accurate and current. No method of transmission over the internet, or electronic storage, is absolutely secure and we cannot be held liable for any loss you may suffer for unauthorized access to your account or loss of any data provided to our website. We may, but are not obliged to, post a notice on our website if a security breach occurs, or send an email to you at the email address you have provided to us in these circumstances. We are not responsible for protecting any information that we share with a third-party based on an account connection that you have authorised.

10. AMENDMENTS

i. We may amend this Policy from time to time to reflect how we are processing your data.

ii. If we make significant changes, we will make them clear on our Site, so that you are able to review the changes before you continue to use our Site. The last updated date stated below indicates the last time this Policy was materially revised. You are encouraged to review this page periodically to see any updates or changes to our Policy. If you object to any changes, you may close your account and stop accessing or using our Site.

iii. You acknowledge that your continued use of our Site and services, after we publish or send a notice about our changes to this Policy, means that the collection, use and sharing of your personal information is subject to the updated Policy.

11. HOW TO CONTACT US

i. If you have any questions or feedback about this Policy; would like us to stop using your information; or any other matters regarding this Policy, please do not hesitate to contact us at olivedusk@gmail.com.

Last updated on 13 Jan 2022.